Customer News
Our customers are many and varied. Here are a selection of stories crafted and published via our Integrated Newsrooms
South Eastern Railway invests in next generation of rail talent with new careers and skills hub
- Connect 38 brings together recruitment, training and digital learning to help support a skilled, agile and modern railway
- New facility supports commitment to growth, opportunity and social mobility
- Rail Minister joins colleagues to celebrate investment in future recruits and current colleagues
Life-saving work recognised and celebrated at ambulance service’s annual staff awards
The North East Ambulance Service (NEAS) came together for an inspiring evening of recognition and celebration at the NEAS Awards 2025: In the Spotlight, held at The Grand Hotel Gosforth Park, Newcastle, on Friday 11 July. Hosted by comic and radio presenter Alfie Joey, the event honoured the exceptional achievements of more than 50 staff members, selected from over 430 nominations submitted by colleagues and members of the public.
Budding medics ‘prescribed’ a three-day medical residential
Seventy budding medics and dentists this week got the opportunity to gain hands-on experience by attending a three-day immersive and unique study experience at the Seren Academy’s third medical residential with Cardiff University.
Bluetongue restrictions eased for livestock movements to approved ‘red markets’ in Wales
The introduction of Bluetongue Approved Red Markets will allow greater flexibility for farmers and auctioneers while maintaining disease controls.
Travelling by train this Sunday? Important information
We expect disruption on some routes this Sunday because of crew availability.
GTR carries passengers in 717 using updated version of ETCS
Govia Thameslink Railway (GTR), with Siemens Mobility, has run its first Class 717 Great Northern train in passenger service using an updated specification of the in-cab digital signalling software, European Train Control System (ETCS).
Council to Call for Boundary Change Between Reading and West Berkshire
- Council to request change to the boundary between Reading and West Berkshire
- Request is in response to Oxfordshire reorganisation proposals to create a new 'Ridgeway' council
- Many West Berkshire residents have a strong connection to Reading and regularly commute into the town for work, leisure, education or to use other facilities
Challenging times ahead as cabinet is updated on council's financial position
The county council's cabinet have been updated on the financial position of the council at the end of the last financial year.
Change to operating hours at Western Road recycling centre for four days in July
On Monday 14 and Thursday 17 July, and Monday 21 and Thursday 24 July - Western Road recycling centre will close at 3.50pm.
Emergency service DJ trio to take on Scotland's best
AN emergency services DJ trio will take on the famous Clyde 1 GBX team in a DJ battle to raise money for Cash for Kids.
ON TRACK: London Waterloo roof upgrade approaches halfway mark as station celebrates its 177th birthday
London Waterloo celebrates its 177th birthday today, Friday 11 July, and work to upgrade the roof for the next few decades is now approaching the halfway mark.
TPE customers set to be kept on the move during major TRU work thanks to upgraded Huddersfield diversionary route
TransPennine Express (TPE) will increase the number of services on a key diversionary route between Manchester and Leeds to three trains per hour from this weekend, keeping passengers moving while the Transpennine Route Upgrade (TRU) continues to transform the railway.
Two weeks to go: Passengers reminded to check before they travel as Severn Estuary major resilience work takes place between Gloucester and Severn Tunnel Junction
Passengers travelling between Gloucester and Severn Tunnel Junction are advised to plan ahead as essential engineering work will close the railway through the Severn Estuary for three weeks, from 00:40 on Sunday 27 July until 08:40 on Sunday 17 August 2025.
£9 million funding has delivered ‘real change’ - leader
The leader of Dudley Council has hailed the impact of nearly £9 million in funding, praising the team responsible for driving it.
One week to go: Overnight rail engineering works to affect journeys in and out of Cardiff, 19-21 July
Passengers travelling to and from Cardiff over the weekend of 19–21 July are advised to check their journey plans in advance due to essential overnight rail engineering work.
Multi-million-pound rail upgrades in Staffordshire to improve safety and journey reliability
Passengers and residents in Stone, Staffordshire, are being advised about a £7m+ package of railway upgrades to improve safety, performance and long-term reliability on the West Coast Main Line.
It’s about the experience, an outcome and putting people first: partnerships revolutionising the new energy world
The latest in our series of profiles of people driving innovation in the world of energy, E.ON Next’s Andy Sage, Head of Partnership Propositions, is paving the way for innovative tariffs and products, helping consumers to get the most out of their energy in smarter more flexible ways
Six-monthly social worker report published
We’ve published our latest six-monthly survey report on Scotland’s filled and vacant social worker and senior social worker posts in local authorities, presenting data from December 2024.
Step Behind the Scenes: Southeastern's Exclusive Railway 200 Depot Open Day
- Celebrate 200 years of railway history – Southeastern is opening the doors to Ashford Train Maintenance Centre for a special behind-the-scenes open day
- Thousands of visitors will have a rare chance to get up close with a range of trains and see what it takes to keep one of the country’s biggest and busiest operators running
- Tickets on sale now, but expected to sell out quickly – buy yours today
Major upgrade of lifts at Sevenoaks station starts this summer
One of Kent's busiest stations will have its lifts replaced, with alternative arrangements in place for passengers who require extra assistance
Crewe, Careers and Railway 200
The railway has played a crucial role in shaping the diverse history and shared heritage of Wales and borders, and 2025 marks the 200th anniversary of the birth of the modern railway.