Customer News

• Welsh Government aims to deliver 20 hours of funded childcare per week for all children aged 9 months to 4 years
• Offer in first four years of a child's life to be most generous in UK
• Welsh language childcare to be expanded

Staff at a North East station have raised more than £1200 by selling forgotten items such as clothing, phones, cuddly toys, tents and even bicycles.  

• Customers travelling to this year’s Download Festival urged to plan ahead and travel light 
• Engineering work will affect services on routes to and from London St Pancras International over the festival weekend.
• Customers reminded to pack only what they can comfortably carry and should not attempt to board with wheelie bins full of alcohol or luggage trolleys 
• Customers returning from the festival will be able to use boot cleaning brushes provided at stations to help remove mud before boarding trains.

LNER is proud to unveil its new onboard food and drink menus, which have been carefully curated to cater for a variety of tastes. Customers travelling in both First Class and Standard will be able to enjoy a selection of locally sourced produce provided by suppliers along the LNER route. 

Lotherton Hall’s Wildlife World has received an official mark of excellence from the British and Irish Association of Zoos and Aquariums (BIAZA), as they get ready to celebrate Love Your Zoo Week next week (23-31 May).

Nature conservation programme, Species on the Edge, is running a series of free workshops in Shetland this summer, helping attendees connect with their local cultural and natural heritage through art.

An award-winning project supporting parents to build confidence and skills is expanding to new communities across Moray.

Endangered great crested newts are being better protected if found on the railway during upgrade work thanks to a newly launched scheme to help them thrive.

Anglia’s railway came together for a joint operation to ensure that many thousands of Southend United fans enjoyed a seamless and hassle-free journey to and from Wembley Stadium for the club’s FA Trophy final match with Wealdstone on Sunday 17 May.

A new countywide Civic Pride action plan has been unveiled to celebrate Lancashire’s identity, improve the everyday places where people live, work and spend time, and help communities feel prouder of where they live.

• Mitie has secured a new £26 million contract at AstraZeneca’s Macclesfield campus in Cheshire
• The contract will see Mitie deliver mechanical and electrical maintenance, reactive engineering services and energy management
• The partnership includes a focus on people and skills, with investment in apprenticeships, training and long-term workforce development

NatureScot has today released the latest figures tracking the proportion of Scottish natural features in favourable or recovering condition.

Customers are being offered the chance to speak with senior rail leaders next week so they can share their experiences and find out more about improvements currently under way. 

After the Arsenal men’s team secured the Premier League title – their first since 2004 – the Leader of Islington Council, Cllr Una O’Halloran, issued a message of congratulations to the team.

The new Mayor has appointed her full Cabinet team following this month's local elections.

The Welsh Government’s Deputy Minister for Transport Mark Hooper has said the latest figures for the cost of HS2 show Wales is being short-changed by the UK Government.

The largest update to date introduces Time-Tested Civs, a new Victories system, Triumphs and more

The largest update to-date introduces Time-Tested Civs, a new Victories system, Triumphs and more

The largest update to-date introduces Time-Tested Civs, a new Victories system, Triumphs and more

Moray Council has today (19 May 2026) received approval from the Court of Session to use part of Roysvale Park to support the development of the new Forres Academy.