Customer News
Our customers are many and varied. Here are a selection of stories crafted and published via our Integrated Newsrooms
Grand Départ GB launches poster design competition for students
The opportunity to design official posters for the historic 2027 Grand Départs of the Tour de France is now available for art, design and creative students studying in the Cumberland Council area.
Upgrades mean amended rail service between Bedford and London this weekend
Railway improvement work will mean no Thameslink trains running between Bedford and Mill Hill Broadway in north London this weekend (Saturday 9 and Sunday 10 May), while East Midlands Railway (EMR) services will not run south of Bedford.
London Euston returns to full service following major track renewals
Passengers travelling in and out of London Euston have been thanked for their patience after the station fully reopened to services.
Forest of Dean continues journey toward UNESCO Biosphere designation
The Forest of Dean District is continuing its journey towards becoming the UK’s eighth designated UNESCO Biosphere - a positive step focused on celebrating the area’s people, place, and proud working landscape.
Apply now: East Midlands Railway launches £100,000 Community Fund to support local projects
- Train operator opens applications for £100,000 funding pot
- Community based organisations, such as schools, charities and youth groups all qualify
Hundreds of suspected perfume dupes and illicit vapes seized in Trading Standards bust
Suspected fake perfumes worth more than £20,000 if sold as legitimate have been seized on a Lancashire market.
North West passengers thanked as Bank Holiday upgrades completed
Rail passengers across the North West have been thanked for their patience after key improvements were completed across the Bank Holiday weekend.
Reminder: Rotherham track renewal means changes to journeys over next two weekends
Passengers are reminded that railway improvement work at Swinton in Rotherham will affect journeys over the next two weekends (9-10 and 16-17 May).
Trains running again through Bath and Wiltshire following essential maintenance work
Train services are running normally again through Bath and Wiltshire following two weekends of upgrade work in the area, including track renewal, drainage improvements and a range of maintenance work.
Call to fill Standards Committee vacancy
A Town or Community Councillor in Pembrokeshire is needed to take up a place on the Committee that promotes and maintains standards for councillors in the county.
Bottesford station improvements: Customers must use designated walking route while work takes place
- Customers using Bottesford station must use the new signposted walking route while works take place
- The works will take place over five weeks starting from Monday, 18 May
- Walking route from Platform 2 takes five minutes and customers are advised to leave extra time to catch their preferred service
- Improvements include car park resurfacing, re-lining of parking spaces, new lighting, CCTV, an expanded cycle shelter and updated signage
Mail mishaps: new data reveals the shocking frequency packages are left in bushes, bins and elsewhere
An estimated 41 million Brits have dealt with delivery problems, according to new research
STARTING MONDAY: Network Rail and South Western Railway to carry out £6 million upgrade for Berrylands station in south west London
Station to close from 11 May until end of September so that platforms can be replaced and safety enhancements carried out.
Biodiversity blooms at Yarm Station following major green upgrade
TransPennine Express has completed a major biodiversity upgrade at Yarm Station, transforming underused railway land into thriving wildlife habitats while creating a greener, more welcoming environment for passengers and the local community.
Onclusive and Darwin by Maha Global Launch Sponsor Intelligence: World Cup 2026 Edition
- FIFA sponsors collectively invest billions to show up for communities. Most can't tell you whether it's working.
- Sponsor Intelligence: World Cup 2026 Edition provides FIFA sponsors with an insight on how community activations are performing
Onclusive and Darwin by Maha Global Launch Sponsor Intelligence: World Cup 2026 Edition
- FIFA sponsors collectively invest billions to show up for communities. Most can't tell you whether it's working.
- Sponsor Intelligence: World Cup 2026 Edition provides FIFA sponsors with an insight on how community activations are performing
Voters encouraged to make their mark in Leeds City Council election on Thursday
Election day on Thursday followed by counting and results declared on Friday
First Bus to simplify South Essex network from Sunday 31 May
- Creation of core high frequency travel corridors
- New 24-hour service from Southend to Basildon
- Early and late X30 trips to Southend Airport
- New connection to Southend Hospital
First Bus and Combined Authority shuttle showcases sustainable travel at UKREiiF 2026
ABS Strengthens Government Leadership with Appointment of Rear Admiral Ronald J. Rábago
First Rail announces new team to lead operation of the London Overground
First Rail London has announced its new management team that has today (May 3) begun operating the London Overground on behalf of Transport for London (TfL).