Customer News

In collaboration with the Charlotte Mason Institute, the University of Cumbria is delighted to announce a number of new honorary appointments that strengthen its position as a global centre for Charlotte Mason studies. 

• Mitie has extended its 26-year Facilities Management partnership with North Cumbria Integrated Care NHS Foundation Trust (NCIC), delivering critical services including cleaning, maintenance, security, patient catering, and portering services
• The contract will see a further rollout of Mitie’s smart portering service to support day-to-day tasks, including delivering key equipment and waste management
• Mitie will provide engineering apprenticeship opportunities over the year and dedicate up to 1,000 volunteering hours to support the local community and healthcare charities

Network Rail and South Western Railway have completed vital track maintenance in the busy rail corridor between Eastleigh and Southampton, which will improve reliability and reduce delays.

This morning (Tuesday 7 April), passenger train services on the West of England Line ran over newly installed track for the first time.

New switches and crossings, essential components which allow trains to change tracks, went into service for the first time at London Waterloo this morning (Tuesday 7 April).

Voters are being reminded that the deadline to apply for a new postal or postal proxy vote is 5pm on Tuesday 21 April for the Scottish Parliament election taking place on Thursday 7 May. 

Drone and trackside footage has been released showing multi-million-pound projects which took place over the Easter weekend to improve rail journeys across the North West.

When people with lived experience help shape our work, it helps us see things we might otherwise miss. Listening to the people who use services helps us improve what we do and keep our standards high. That’s why we make sure people with lived experience are at the heart of our continuous improvement work.

Track refurbishment and structural repairs have been completed and train services to Portsmouth Harbour resumed this morning (Friday 3 April).

Michael Morpurgo brings a brand-new legend to life as part of a new ‘Trackanory’ storytime series to celebrate The Line to Legend Land.

The First Minister Eluned Morgan was given a tour today of the new North Wales Surgical Centre in Llandudno, ahead of its opening in May.   

Chris Norbury, CEO of E.ON UK, has written in Utility Week with his reflections on the impact of the conflict in the Middle East, and how the UK can better its energy resilience while making the system fairer and fit for the future.

Dudley borough is aiming high as Dudley, Brierley Hill and Stourbridge set their sights on becoming the UK’s first ever Town of Culture.

The technology has been rolled out on the Wales and Borders route for the first time - already reaching more than 2,000 school children. 

The Independent Scrutiny and Oversight Board has published its final report into PRAP

Forest of Dean District Council is delighted to confirm that contractual agreements have now been finalised with lead contractor Willmott Dixon. This signals the exciting next step in delivering modern, high-quality leisure facilities at Five Acres, with initial site setup and construction intended to begin on 27 April 2026. 

FirstGroup has acquired Eagle Coaches, a long-established family coach operator based in Bristol, further strengthening its position in the UK coach market and expanding the breadth of its customer proposition.

Domestic batteries can cut household energy bills in the short term and support investments to meet growing demand on local power networks, new analysis from E.ON shows

From pitch-side to power use, another local club is being equipped with the insight and investment needed to cut costs, curb emissions and secure its place at the heart of its community

Earlier this month, South Eastern Railway welcomed around 170 guests to a special evening event to celebrate the rich history and exciting future of the railway in London and the south east.

Avanti West Coast unveils artwork at Stockport station celebrating town's rich music heritage.