Customer News
Our customers are many and varied. Here are a selection of stories crafted and published via our Integrated Newsrooms
Nationwide Boosts Access To Cash With Deposits Now Available At 3,000 PayPoint Sites Alongside Its 605 Branches
- Customers can now pay into their account at more than 3,000 PayPoint locations
- Service complements Nationwide’s branches - the UK’s largest single brand network
- Members can deposit up to £300 a day, with funds showing in accounts within minutes
- Partnership supports Nationwide’s commitment to access to cash and communities
Siemens partners with Aston community to adopt and transform local railway station
- The adoption of Aston Station in Birmingham reflects Siemens’ long-term investment in the region
- New partnership with West Midlands Trains will deliver station improvements alongside community-led enhancements and artwork
- Collaboration with the Community Rail Network and local schools will create hands-on opportunities for young people to explore careers in transport
Rail recruitment site gets major Railway 200 revamp
Routesintorail.org improvements leave ‘lasting legacy’ for anniversary
Improvements in recognition of suicide-domestic abuse link
Growing awareness of suicide following domestic abuse has driven an increase in recorded deaths linked to domestic abuse in the past year.
'Plan ahead' message as city gets set for Rob Burrow Leeds Marathon
People across Leeds are being encouraged to plan ahead and check the traffic and travel arrangements for one of the biggest dates in the city’s sporting and fundraising calendar.
Making energy work for everyone: How flexibility helps households out of fuel poverty
Across Great Britain, the energy system is undergoing one of the biggest transformations in its history. As more homes switch to electric heating, electric vehicles, and other low-carbon technologies, demand on the electricity network is rising rapidly. This shift is key to making the transition to clean energy work for everyone, but it also brings a challenge: how to expand the system without pushing energy bills even higher—especially when so many are already struggling to afford them.
Survey finds North West adults underestimate level crossing risks
New figures show people in the North West have a dangerous overconfidence surrounding the risks when using railway level crossings.
Council tribute to Cllr Brian Hall
It was with great sadness that Pembrokeshire County Council learned of the death of Pembroke Dock Market County Councillor, Brian Hall.
Passengers now enjoying step-free access at Tilehurst
Passengers at Tilehurst station are enjoying step-free access to all platforms for the first time after Network Rail installed three new lifts.
Trackanory: Huw Stephens brings another legend to life in storytime series celebrating The Line to Legend Land
Huw Stephens brings another legend to life as part of a ‘Trackanory’ storytime series celebrating The Line to Legend Land.
E.ON Next continues support as headline sponsor of the 2026 Queer Student Awards
E.ON Next is proud to return as headline sponsor of the Queer Student Awards for a second consecutive year, continuing our commitment to championing inclusion and supporting LGBTQIA+ communities across the UK.
Use your vote on 7 May
Ahead of the Scottish Parliament election on Thursday 7 May, voters are being reminded of some simple steps they can take to make sure they can have their say on the day.
Keswick “virtual railway station” helps break records in public transport visits to Lakes
Integrated rail and bus ticket relaunched to support sustainable journeys to North Lakes all year round.
REMINDER: Britain’s railway open for passengers and freight this early May bank holiday – with some notable exceptions
The vast majority of Britain’s rail network will be open for passengers travelling this May, with both bank holidays largely unaffected by engineering work. However, this early May Bank Holiday, Saturday-Monday, 2-4 May, does feature work in some busy locations.
Special events to mark Long Lane Library’s 90th birthday
Long Lane Library in Dudley will celebrate its 90th birthday this Thursday (30 April).
New EMR symbol guides make stations and train journeys easier to navigate
- EMR introduces new Symbol-Friendly Station Guides designed to make navigating a station and catching a train clearer
- Each guide provides key information about EMR stations, including entrances and exits, ticket facilities, platforms, and step-free access
- EMR is the first official Symbol-Friendly operator in the UK
E.ON Next showcases sports career pathways to primary school pupils in Cardiff
E.ON Next, the energy supplier and sustainable solutions provider, brought its nationwide ‘Kids in Sport’ programme to a Cardiff primary school last Friday (24 April 2026), delivering an engaging event aimed at motivating young people to consider careers connected to sport and its wider ecosystem.
Getting the ball rolling with schools Boccia tournament
A school Boccia Tournament together brought together more than 50 pupils from across Pembrokeshire for an afternoon of competitive and inclusive sport.
Governor spotlight: Devon Lawton, appointed governor
Devon, who sits on our governing board as a representative from the Local Resilience Forum (LRF), spoke to us about her role.
Registrant Survey 2025: helping us improve our services
We’ve published our 2025 Registrant Survey Snapshot Report. Our annual registrant survey plays a key role in informing our work and we use it to help improve our services.
Cross passage construction complete on HS2’s Northolt Tunnel in London
- All 34 cross passages for the Northolt Tunnel have been mined deep under London
- Watch a video showing the cross-passage construction