Customer News
Our customers are many and varied. Here are a selection of stories crafted and published via our Integrated Newsrooms
Regeneration project breathes new life into the heart of Galston town centre
One of Galston’s most prominent buildings has been brought back into public use, following a £3.45m restoration project undertaken by East Ayrshire Council.
Heating fuel support recipients to be contacted
People on the Council Tax Reduction Scheme will be contacted about their eligibility for government help for oil or liquid petroleum gas (LPG) heating costs.
Clear gains from new panes at London Liverpool Street
Network Rail has finished replacing glazing panels as part of its major roof refurbishment project at Liverpool Street, bringing lighter and brighter journeys to Britain's busiest station.
Adult learners’ art showcase to open at Elgin Library
A new exhibition celebrating the creativity, stories and personal journeys of local adult learners is to run in the gallery at Elgin Library from 6-24 April 2026.
Transport for Wales launches bus stop review across South West Wales.
Transport for Wales (TfW) has begun a review of over 6,000 bus stops across South West Wales as the region prepares for bus franchising.
More trains, more space and more connections are coming for Southeastern customers in two major timetable improvements this year
- Southeastern unveils details of major timetable improvements this May and December
- From May, more space at the busiest times and more choice for Maidstone and Medway Towns
- Additional highspeed services and better weekend services to the coast, too.
- From December, a major increase in Metro services will provide a turn-up-and-go railway six days a week, with more frequent trains and more space for customers
Police response to Epstein file release stepped up
New Gold Group established to focus on potential UK-based VAWG offences
Newport company helps care-experienced young people flourish
A Newport timber company offering work placements to care-experienced young people has become the first private sector company to sign the Welsh Government’s Corporate Parenting Charter.
Leeds Olympic Gold Medallist Matty Lee Discusses Life After Elite Sport on LNER's Routes Podcast
Olympic gold medallist Matty Lee features on the latest episode of LNER's Routes podcast, speaking with Jenni Falconer about retirement, mental health, and life beyond competitive diving.
Pet experts issue Easter warning as one in seven dog owners admit to feeding dogs chocolate
- The majority admit to doing so intentionally
- Over half of cat owners aged 25–34-year-olds have fed a toxic food to their cat
- Meanwhile, only 7% of cat owners aged over 55 have done so
Spring is calling: LNER reveals the best villages to visit this season
New research from LNER reveals Robin Hood’s Bay, Goathland and Alnmouth among the best villages to explore this spring across England and Scotland.
Public consultation on proposed rail upgrades between Standedge and Gledholt (Huddersfield) extended
The public consultation on proposed rail upgrades between Standedge and Gledholt has been extended, giving communities in and around Huddersfield more time to share their views.
Last call! Exhibition train’s final tour dates announced
Railway 200’s hit exhibition train Inspiration is rolling into its final stations – giving communities one last chance to explore the past, present and future of rail.
225 on the Toon: Much-loved LNER trains back in the North East
After a more than five-year hiatus, rail customers in the North East have been reunited with a familiar sight as LNER reintroduces a daily passenger service operated by an InterCity 225 train.
UK house price growth picks up in March
- UK annual house price growth picked up to 2.2% in March, from 1.0% in February
- Northern Ireland best performing area in Q1 2026, with prices up 9.5% year-on-year
- Outer South East weakest performing region, with prices down 0.7% compared with Q1 2025
Thousands of Welsh households to get help with oil and LPG heating costs
People struggling to heat their homes in Wales are to receive extra financial support as the conflict in the Middle East continues to push up global fuel prices.
Industrial units for up to 150 jobs to be built in Rhondda Cynon Taf
Industrial units capable of housing up to 150 jobs will be built in in Rhondda Cynon Taf following the sale of a plot of land by Welsh Government.
Major reforms for police hate incident recording
A joint review of Non-Crime Hate Incidents (NCHI) by the College of Policing and the National Police Chiefs' Council is being published next week. The current system will go and be replaced with a new approach to keep individuals and communities safe while making clear that lawful free speech is not a police matter.
Extra rail services announced for JD Welsh Cup Final
Transport for Wales (TfW) has confirmed additional rail services to support fans travelling from North Wales to the JD Welsh Cup Final between Caernarfon Town and Flint Town United.
Network Rail and South Western Railway carrying out £6 million upgrade for Berrylands station in south west London
Station to close from 11 May until end of September so that platforms can be replaced and safety enhancements carried out.