Customer News

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Released 0745 on Friday 9 January. 

Passengers in the West Midlands have been urged not to travel on the railway this morning following significant disruption caused by Storm Goretti.

Due to the ice this morning most gritting routes on Priority Route 1 had to be double treated, delaying further progress on P2 or P3 routes.

See the priorities here and where the gritters are scheduled to go next here.

Network Rail teams across the North West are actively preparing for snow and ice by treating tracks and station surfaces and applying de-icer to points ahead of Storm Goretti.

Rail passengers are advised to check before travelling on Thursday 8 January and Friday 9 January as Storm Goretti brings severe weather warnings across the Wales and Borders network.

• Heavy snow and high winds moving into western, north-western and central parts of England and Wales this afternoon means disruption to trains in some parts of the national network.
• Some lines in parts of Wales are closed as of 1600 today (Thursday 8 January) and a rare red weather warning for high winds means all trains will be suspended in Cornwall, England, from 1800. Further line closures are expected in the West and East Midlands and North West overnight and Friday morning as the weather system moves north and east.
• Disruption will continue overnight and into Friday, including changes to services on the West Coast Main Line and potential line closures elsewhere.

Passengers planning to travel are strongly advised to check their full journeys as this is a developing situation and alterations to services may be made at short notice.

Welsh farming took centre stage today at one of the UK's leading agricultural events, as Deputy First Minister, Huw Irranca-Davies, championed the sector's world-class produce and sustainable future at this year's Oxford Farming Conference.  

Rail passengers are advised to check before travelling on Thursday 8 January and Friday 9 January as Storm Goretti brings snow, ice, heavy rain and strong winds across the Wales and Borders network.

• Reading invited to take part in phase two of national pilot to help make festivals and events more sustainable
• Council and University of Reading to host free workshop for local event organisers, with support from Reading Festival.

Chris Norbury, CEO of E.ON UK, has written in Utility Week with reflections on 2025, previewing the year ahead, and considering how the energy sector can turn progress into fairer energy for all:

Water supply issues on Frampton Park Estate due to a burst water main affecting supplies in the E9 area. Thames Water are seeking to remedy the situation as quickly as possible.

A national report by Audit Scotland has focused on some of the positive and innovative work being carried out in East Ayrshire to reduce delayed discharges from hospitals.

West Oxfordshire District Council is continuing to take strong, proactive steps to tackle long-standing pressures on the district’s sewage network, using planning powers to make sure that any new homes built have the right infrastructure upgrades secured before they are occupied. 

• New five-year contract will cover the cleaning of trains, Tube and bus stations as well as TfL head office buildings, the London Transport Museum and waste collection at City Hall
• Contract will also incorporate waste management and pest control across the TfL network and include a 24/7 dedicated team to address ongoing challenges TfL faces with graffiti across its fleet
• TfL will work with Mitie on a comprehensive pilot requested by the Mayor to understand how it could deliver cleaning in-house in the future

Rail passengers are being asked to plan ahead for a major upgrade at Dartford Junction.

• Data shows that Staffordshire could be England and Wales’ slowest council at repairing potholes
• Gwynedd, Blaenau Gwent and Waltham Forest take just a day to complete repairs on average
• Potholes named motorists’ third largest concern about driving - just over a third (35%) are worried about them

Rail passengers are advised to expect alterations and cancellations on Thursday due to a Yellow and Amber warning for snow and wind across the Wales and Borders network