Customer News
Our customers are many and varied. Here are a selection of stories crafted and published via our Integrated Newsrooms
Travel advice during urgent repairs to Manchester Piccadilly overhead wires
Rail passengers have been warned to plan ahead as work continues to repair damaged overhead wires close to Manchester Piccadilly station.
Oakfield FC receives energy audit of facilities as part of The Greener Game
It’s the latest club to benefit from the programme
ABS Investing in Technology, Innovation and World-Class Services for Clients
Strong Growth Driven by Industry-Leading Safety and Innovation Performance Highlighted at ABS Annual Members Meeting
Safety warning issued after repeated misuse at level crossing in Featherstone
Network Rail has issued a safety reminder after a level crossing saw four instances of dangerous misuse in the past two weeks – which could have resulted in serious injury or death.
New audio ballot papers at polling stations for the Scottish Parliament election
Audio ballot papers are being introduced to all polling stations in the Kilmarnock and Irvine Valley, and Carrick, Cumnock and Doon Valley constituencies for the Scottish Parliament election on 7 May 2026.
LNER Media Update: Retford Concern for Welfare Incident, Significant Disruption Expected
LNER strongly encourages all customers to check their journeys before they travel today (Friday 17 April 2026) following a significant period of disruption caused by a concern for welfare incident in Retford, Nottinghamshire on Thursday evening (16 April 2026).
PRICE ALERT: E.ON Next cuts the price of Next Steady to support demand for shorter-term fixed certainty
- E.ON Next has cut the price of its Next Steady tariff to £1,630, previously £1,649
- The UK’s first hybrid tariff is now offered as a 12‑month fixed tariff, designed for households seeking shorter‑term certainty.
Passengers urged to plan ahead as Network Rail restores two of Brunel’s historic landmarks in Bath
Rail passengers travelling through Bath later this month are being asked to plan their journeys in advance as Network Rail begins major restoration work on two iconic railway structures.
More than 14,000 postal voting packs issued to Moray voters
Postal vote packs will begin to drop onto doormats from today (Friday 17 April) and voters are encouraged to complete their postal vote and return it as soon as possible.
Passengers warned to plan ahead after overhead wire damage at Manchester Piccadilly
Passengers have been warned to expect further disruption following damage to overhead wires outside Manchester Piccadilly station.
Magna CEO and Board member co-chair Homes for the South West
Two Magna leaders have been appointed to jointly chair a coalition of the largest housing associations in the South West.
Magna secures £150m investment in new homes
We’ve secured £150m in new funding to support the creation of up to 1,500 new affordable homes over the next five years.
Free access to NHS-backed support and emotional wellbeing programme for parents and families
- Free new online resource available to support families across Reading
- Suite of online learning resources designed for parents, families, young people and children
ABS and UNITED WATERWAYS Announce Planned Joint Venture to Advance Maritime Training
Collaboration Expands European Inland Waterways Training to Help Meet Demand for Qualified Crews
Next phase of University of Cumbria Citadels regeneration project begins
Progress is visible at Carlisle’s historic Citadels site, as the advanced works phase of the University of Cumbria’s flagship regeneration project, supported through the Borderlands Inclusive Growth Deal, gets underway.
Historic Glass Quarter is now easier to find than ever
Following months of hard work by teams across Dudley Council a series of new brown tourism signs are in place.
Inspiration visits Porterbrook’s Long Marston Rail Innovation Centre
The Long Marston Rail Innovation Centre was the next stop for Inspiration, the Railway 200 exhibition train, which has been touring the country since June 2025 to celebrate 200 years of the modern railway.
‘Crater’ pothole takes Transport Secretary off the road: insurance experts reveal how to claim
Go.Compare reveals £10.2 million was paid out in pothole claims between 2022 and 2024
GWR's Great Escapes podcast shortlisted for Radio Times 'Moment of the Year' after icy swim
A near-freezing sea swim off the Pembrokeshire coast has earned Great Western Railway’s Great Escapes podcast a place on the shortlist for one of the audio industry’s top awards.
College expands practice bank to help investigators identify new lines of enquiry
Police investigators draw on real-life examples to help cut crime
Get set for the annual Bluebell Wood Dragon Boat Race – the challenge is on!
The 2026 Bluebell Wood Dragon Boat Race will return this July, with teams set to battle it out to be named the oar-some champs!