Customer News

From today, 1 April 2026, new applicants joining the PVG scheme will become scheme members for a five-year period from the date of joining. 

A strengthened system for raising concerns about NHS care comes into force today [Wednesday 1 April] – the biggest reform of how complaints are handled in almost 15 years.

A world heritage site peppered with iconic history probably isn’t the first place which springs to mind as a new home for a herd of 4-legged mammals, but that’s exactly where 18 goats are soon to call their own.

One of Galston’s most prominent buildings has been brought back into public use, following a £3.45m restoration project undertaken by East Ayrshire Council.

People on the Council Tax Reduction Scheme will be contacted about their eligibility for government help for oil or liquid petroleum gas (LPG) heating costs.

Network Rail has finished replacing glazing panels as part of its major roof refurbishment project at Liverpool Street, bringing lighter and brighter journeys to Britain's busiest station.

A new exhibition celebrating the creativity, stories and personal journeys of local adult learners is to run in the gallery at Elgin Library from 6-24 April 2026. 

Transport for Wales (TfW) has begun a review of over 6,000 bus stops across South West Wales as the region prepares for bus franchising. 

• Southeastern unveils details of major timetable improvements this May and December
• From May, more space at the busiest times and more choice for Maidstone and Medway Towns
• Additional highspeed services and better weekend services to the coast, too.
• From December, a major increase in Metro services will provide a turn-up-and-go railway six days a week, with more frequent trains and more space for customers

New Gold Group established to focus on potential UK-based VAWG offences

A Newport timber company offering work placements to care-experienced young people has become the first private sector company to sign the Welsh Government’s Corporate Parenting Charter.

Olympic gold medallist Matty Lee features on the latest episode of LNER's Routes podcast, speaking with Jenni Falconer about retirement, mental health, and life beyond competitive diving.

• The majority admit to doing so intentionally 

• Over half of cat owners aged 25–34-year-olds have fed a toxic food to their cat 

• Meanwhile, only 7% of cat owners aged over 55 have done so 

New research from LNER reveals Robin Hood’s Bay, Goathland and Alnmouth among the best villages to explore this spring across England and Scotland.

The public consultation on proposed rail upgrades between Standedge and Gledholt has been extended, giving communities in and around Huddersfield more time to share their views.

Railway 200’s hit exhibition train Inspiration is rolling into its final stations – giving communities one last chance to explore the past, present and future of rail. 

After a more than five-year hiatus, rail customers in the North East have been reunited with a familiar sight as LNER reintroduces a daily passenger service operated by an InterCity 225 train.

• UK annual house price growth picked up to 2.2% in March, from 1.0% in February
• Northern Ireland best performing area in Q1 2026, with prices up 9.5% year-on-year
• Outer South East weakest performing region, with prices down 0.7% compared with Q1 2025

People struggling to heat their homes in Wales are to receive extra financial support as the conflict in the Middle East continues to push up global fuel prices.

Industrial units capable of housing up to 150 jobs will be built in in Rhondda Cynon Taf following the sale of a plot of land by Welsh Government.