Customer News
Our customers are many and varied. Here are a selection of stories crafted and published via our Integrated Newsrooms
‘How Motorsport’s past is powering a cleaner future’ by Veloce’s Kevin Hansen
Motorsport has always been a catalyst for innovation, pushing the limits of technology, performance, and human ambition.
Wrapping up the year with improvements across Scotland’s Railway this Christmas
Rail passengers are being reminded to plan their journeys carefully this Christmas and New Year as Network Rail delivers essential engineering work to improve Scotland’s railway.
99% of South Wales Metro now electrified
Transport for Wales has now electrified 99% of the railway lines in South East Wales as part of the South Wales Metro.
Christmas support for care leavers
Dudley Council is partnering with community organisation Donate 1 Create 1 to provide Christmas dinner and gifts for care leavers.
LNER Funding Helps To Bring River Aire Back To Life
A project which aims to reduce pollution and improve the water quality in the River Aire has received vital funding from LNER.
Energy saving goals: Grassroots football clubs cut energy use by 25% as E.ON Next kicks off new energy bill credit
- E.ON Next calls for more clubs to participate in the Greener Game initiative as four grassroots football pioneers save nearly £10,000 collectively, cutting their energy usage by 25%
- New research shows just over two in five consumers in England think grassroots clubs need help cutting bills, while nearly three in five say clubhouse upkeep is vital for long-term success
- England goal-saving legend Rob Green says grassroots teams “are at the heart of their communities.”
Japan and Wales sing each other’s praises after landmark year
Japanese Ambassador joined First Minister at Conwy Castle to sing Welsh national anthem, to mark end of the year of Wales and Japan.
Don’t stop on level crossings, drivers warned after dangerous queueing on railway
Motorists are being reminded to remain alert, comply with road signage and never stop on level crossings after repeated scenes of queueing traffic on the railway in Derbyshire.
Reading Launches Free Toothbrushing Programme for 1,800 Children to Tackle Rising Rates of Tooth Decay
- Over a third of 5-year-olds in Reading suffer from tooth decay
- 1,800 children across the borough will receive free toothpaste, toothbrushes and brushing sessions
Mitie accredited as a member of the Good Business Charter
- The accreditation reflects Mitie’s commitment to being a responsible business helping people and communities to thrive through care for colleagues, suppliers, customers and the environment
- The achievement was celebrated at a breakfast event with Rt. Hon Liam Byrne MP, Chair of the Business and Trade Committee and Jenny Herrera, CEO of the Good Business Charter
- Mitie is the largest employer to be accredited to date, providing a blueprint for a more ethical future of work in the UK
EMR shares key Christmas and New Year travel advice for customers
- EMR is urging customers to check their journey over the Christmas period
- Services will not run on Christmas Day or Boxing Day
- Some services will start and finish at different times
'All of their faces lit up': Santa makes special appearances on Northern trains
Father Christmas made special appearances on a number of Northern services, to spread some festive cheer and hand out a few presents.
TPE reminds customers of timetable change this Sunday which will bring more seats and services
TransPennine Express (TPE) is reminding customers that a new timetable comes into effect this Sunday, delivering more services, extra capacity, and greater choice for customers across the North and into Scotland.
Christmas safety warning over unsafe disposal of batteries
People in Moray are being warned not to throw batteries in the bin this festive season, as doing so could spark fires in waste vehicles or recycling facilities.
Doorstep glass collections set to be introduced in Reading
- Kerbside glass collections set to be approved next week
- Service would begin in April 2027
- Residents encouraged to keep using Reading's 40+ bottle banks until then
Reminder about cost of living advice and support for winter
Leeds City Council is sharing a reminder of the support around for anyone struggling this winter.
Community vote confirms Coastal Fund awards across Moray
A range of local projects have been selected to receive a share of £133,000 from the Coastal Communities Fund, following a public vote.
Siemens reports £466m spent with UK suppliers and significant social value delivered across schools, skills and communities
- Siemens Mobility has released its second annual Social Value Report.
- The report reflects the company’s commitment to the UK rail industry and the communities in which it operates.
- Key achievements in financial year 2025 included spending £466 million with UK based suppliers, almost 6,000 volunteering hours, employing 264 apprentices, graduates and interns and engaging 134 schools through its STEM programme.
The award-winning team that's turning young lives around
Lancashire County Council’s Virtual School's Employment and Support Team has been hailed for its life-changing work with young people.
Avanti West Coast highlights crisis of runaway children with powerful Christmas film
Avanti West Coast partners with Railway Children to release short film highlighting importance of looking up to spot runaways.