Customer News

Disclosure Scotland is making changes to its lifetime PVG scheme memberships. 

A local darts group has become one of the first organisations to benefit from a new online portal designed to connect community groups with businesses delivering contracts for Moray Council. 

A historic Hampshire club takes decisive action to future-proof its home, pairing practical expertise with sustained backing to rein in costs and shrink its environmental footprint

• Haven’s Cala Gran, Hopton, Lakeland and Riviere Sands holiday parks will welcome a new J D Wetherspoon for spring 

• Haven has invested £9 million into the four new venues 

• Nine J D Wetherspoon pubs are now at Haven sites across England, Scotland and Wales 

Passengers at Menston station are set to enjoy fully accessible, step‑free journeys following the completion of a £7.8 million upgrade.

• Latest rough sleeping snapshot figure shows numbers remain consistent
• Complex needs can make it hard for people to engage with help and bed spaces offered
• Council committed to working with community and charity partners to offer comprehensive support

First Bus announces its latest partnership with Bradford Bulls Rugby Team

Official opening unveils new cycle hub, improved bus facilities and enhanced accessibility delivered for growing community

• Data from the Department of Transport reveals that one in every five road accidents takes place in London 

• South-east and East England see the next highest number of road accidents 

• Failing to look properly is the number one cause of collisions 

Teams and individuals recognised for unique contribution to policing. 

Leeds City Council’s leisure centres are partnering with a Paralympian-founded fitness app to make fitness and physical activity more inclusive across the city.

• Stagecoach honours five female icons with a combined 179 years of service
• While women represent only 10% of the broader bus and coach industry (WiBC), Stagecoach is leading the way with a significantly higher female workforce
• The Women@Stagecoach network continues to drive policy changes, including enhanced menopause, maternity and paternity support

• Bus fleet to feature better onboard technology
• X25 and X25A to be operated from Easter Sunday 5 April
• Opportunities for drivers and trainees to join

Over the past 15 years East Ayrshire Council has successfully delivered a £1 billion capital investment programme with a focus on education, jobs, housing, roads and regeneration.

Passengers are being reminded to plan ahead and check before travelling as weekend engineering work in March will affect all routes and services to/from London Liverpool Street including closure of the London terminus for five weekend days.   

• From 1 April 2026, the following tickets will only be refundable up to 23:59 on the day before they become valid for travel - Anytime, Off-Peak, Day Travelcards and most Ranger and Rover tickets. Advance tickets and Season Tickets are not affected by this change.  
• Refunds will still be available for disrupted/cancelled services and in exceptional circumstances such as medical emergencies. 
• Tickets bought on or before 31 March 2026 will be refundable under the terms of the current National Rail Conditions of Travel (version 6).   
• Tickets bought on or after 1 April 2026 will follow the updated National Rail Conditions of Travel (version 7).  
• This change is aimed to end refund abuse, which industry analysis estimates costs around £40 million each year. Refund abuse refers to claims for refunds on tickets that have been used but not scanned or endorsed, where a customer falsely states that they did not travel.  
• The majority of passengers will not be affected because most only seek refunds before travel or due to genuine disruption - both of which remain protected. 
• More information about the changes can be found here. 

Passengers travelling through Manchester Piccadilly are set to benefit from an exciting new garden project, bringing colour and life to the station’s entrance.

• New Veloce-powered teaching resource launches at E.ON UK’s New Energy Academy for National Careers Week
• The resource supports the updated Department for Education (DfE) careers guidance on real‑world learning and work experience
• The new resource includes short videos featuring engineers and athletes including Kevin Hansen, Charlie Martin, Chloe Grant, Heather Cowell and Chelsea Pitman, Efe Shimwell, Rory Turnham, Lucja Wyrwantowicz and Megan Smithson‑Booth

Councillors and local community representatives with an interest in regeneration gathered in Kilmarnock’s newest green space, St Marnock Square, to unveil a new interpretation board last week.  The second board to be placed in the square, its unveiling celebrates the people who have passed through the area over the centuries while marking the dawn of a new use and purpose for the town centre venue.

A celebration of the newly refurbished library in Hackney Central took place this week...