Customer News
Our customers are many and varied. Here are a selection of stories crafted and published via our Integrated Newsrooms
Rail industry expands eligibility for Disabled Persons Railcard to improve inclusivity for all
Minister celebrates centenary of Welsh Hollywood icon
Minister for Culture, Jack Sargeant, joined celebrations in Switzerland marking 100 years since the birth of Welsh Hollywood legend Richard Burton.
Storm Claudia: Disruption to Manchester Airport services after overhead wire damage
Passengers are being advised that the railway between Manchester Airport and Manchester Piccadilly is closed while engineers assess and repair major damage to overhead power wires caused during Storm Claudia.
Passengers urged to check before travelling as Storm Claudia brings disruption to the Wales and Borders railway
Passengers and rugby fans travelling to Cardiff are being advised of a route closure on the rail network between Hereford and Newport due flooding caused by Storm Claudia
DO NOT TRAVEL: No train service between London Paddington and Bristol, South Wales owing to Storm Claudia floods
- Routes between London Paddington and Swansea via Bristol Parkway & London Paddington to Bristol Temple Meads via Swindon are currently closed owing to flooding, with severe disruption expected to last for the rest of today
- Passengers are advised not to attempt to travel on these routes
- Tickets dated for today will be accepted on services tomorrow (Saturday 15th November) and Sunday
Red House Glass Cone Wins VisitEngland Best Told Story Accolade
Wordsley’s Red House Glass Cone has been awarded a 2025 VisitEngland Best Told Story Accolade, recognising the outstanding quality of its visitor experience and storytelling.
Access for All at St Erth as new footbridge with lifts is officially opened
Passengers at St Erth can now enjoy step-free access for the first time after a new footbridge with lifts was officially opened this morning (Fri 14th November) by Rail Minister Lord Hendy.
East Ayrshire to hold ‘Reclaim the Night’ march to raise awareness of gender-based violence
A march through the streets of Kilmarnock to call out harassment, violence and abusive behaviour directed at women and girls, and to demand safer spaces for everyone, will take place later this month.
Lessons from rugby league’s grassroots — and how E.ON is helping power the game's community spirit
Top England Rugby League players tell E.ON how they are constantly celebrating the volunteers, players and communities driving the future of the sport
King Charles opens South Wales Metro Depot
Today, his Majesty, King Charles has officially opened the South Wales Metro Depot in Taff’s Well.
Mayor buries time capsule at Priory Hall to mark 200th anniversary
The Mayor of Dudley helped to bury a time capsule in the grounds of Priory Hall to mark its 200th anniversary.
Lessons from rugby league’s grassroots — and how E.ON is helping power the game’s community spirit
Top England Rugby League players tell E.ON how they are constantly celebrating the volunteers, players and communities driving the future of the sport
Rail industry launches trial to supply essential items to women’s refuges across the country
- Southeastern has partnered with Solace Women’s Aid to pilot a scheme that delivers essential items from unclaimed lost property to women’s refuges.
- The initiative uses InPost lockers to ensure requested clothing and toys reach refuges quickly, securely and confidentially, reducing pressure on frontline staff.
- This trial run by the Rail Delivery Group to be expanded in the coming months.
Innovative Christmas tree project wins national award
An innovative Moray Council partnership project using recycled Christmas trees to protect sand dunes in Lossiemouth has won a top national honour at the COSLA Excellence Awards.
New Aberdeen brain health centre to expand access to Alzheimer’s research across the North-East
People across Aberdeen and the North-East will gain new opportunities to take part in Alzheimer’s and brain health research as Scottish Brain Sciences (SBS) opens its new clinical research centre at ONE BioHub.
Storm Claudia: Midlands passengers urged to check before travelling amid heavy rainfall
Passengers across the West Midlands are being advised to check before travelling on the railway today (Friday) and Saturday.
“Brought to justice”: Hackney business owner convicted after selling knife to child
Improvements planned for Glan-yr-Afon Library
A series of improvements are planned for the flagship Haverfordwest Glan-yr-Afon Library on Riverside, requiring the facility to be closed for two weeks next month.
Storm Claudia: Passengers in the North West urged to plan ahead
Rail passengers in the North West have been urged to plan their journeys with Storm Claudia causing significant disruption around the region.
