Customer News

Hackney is officially recognised as a Borough of Sanctuary, affirming its commitment to offering safety and support to sanctuary seekers.

A memorial plinth will make its home in Kyiv to honour of Gareth Jones, the Welsh journalist from Barry who risked his life to expose the Holodomor famine which killed millions in Soviet Ukraine in the 1930s.

Leeds City Council has today announced details of the process it will follow while dealing with an application from Leeds Bradford Airport relating to night-time flying.

A message to Hackney residents from the Mayor of Hackney

• New plan to help prevent homelessness and rough sleeping set to be approved
• Focus includes early intervention and breaking the cycle of homelessness
• Strategy will significantly strengthen the Council’s already extensive work in this area

The Assistant Director of the Counter Fraud and Enforcement Unit (CFEU) Emma Cathcart has been awarded Female Pioneer of the Year, at the Public Sector Counter Fraud awards in recognition of her outstanding leadership and innovative approach within local government.

• Nationwide doubling number of households who can benefit from 0% Green Additional Borrowing
• 10,000 customers can borrow up to £20,000 interest free to make energy-efficient home improvements
• Around £60m lent since the launch of 0% Green Additional Borrowing in 2023; average loan size of c£13k
• Comes as Nationwide joins the government’s new Green Home Finance Strategic Partnership
• Around £4.8m cashback given to customers through Nationwide’s Green Reward

Transport for Wales (TfW) will trial a new post match crowd management approach for the upcoming Six Nations fixture aimed at improving the match day experience for fans and prepare for major works at Cardiff Central.

• Six new services across Lanarkshire
• Buses to begin operating on Sunday 29 March
• Launch marks 100 years of bus travel in the region

A more environmentally-friendly borough – with reduced pollution, more welcoming streets, and thriving biodiversity – is at the heart of a more equal Islington, and the council is working tirelessly to make it happen.

A new partnership between Hackney Council, the Dollywood Foundation and People’s Postcode Lottery brings the global book-gifting programme to Hackney.

• View and embed a new video showing the latest progress as HS2 completes the last of 2,011 concrete piles that form a key part of the foundations for the transformative new Curzon Street station in central Birmingham
• Download the full set of new images showing the public spaces that will be built around the city-centre station.
• Download more new images of the piling work and images of what the station will look like when complete.

Provost Claire Leitch and Councillor Jennifer Hogg visited Drongan couple Robert and Nancy Gebbie recently to congratulate them on 60 years of marriage.

We first shared Kerry’s story during Scottish Apprenticeship Week 2024. Now two years on, we catch up with Kerry to see how her career in social care has progressed. Kerry still works as a support worker at Voluntary Service Aberdeen (VSA) while working towards a BA (Hons) in Social Work.

Network Rail is celebrating the success of its apprentice programme this Scottish Apprenticeship Week, highlighting the journey of rising railway engineer Lewis Hamilton as he powers through his second year of training.

£10 million investment to support the creation of new jobs and skills development.

Transport for Wales (TfW) has helped a record 75,339 passengers travel with confidence in 2024/25, people who may not have made the journey at all without the support of its Passenger Assist service. 

From award-winning apprenticeships to data-driven innovation, Areeba and Ellie are building the skills that will help drive the UK’s clean energy transition.

Moray Council has launched an innovative collaboration to help tackle the problem of long-term empty homes across Moray. 

• Households are set to save a further £50 on the average energy bill through the Next Pledge tariff
• E.ON Next customers can now save £100 compared to the new price cap (for Apr-Jun 2026), based on average annual consumption

• Move aims to give customers more confidence amid a volatile wholesale market

Tom McLoughlin MBE, the man described as the ‘father of the Irish Community in Leeds' has been presented with one of the city’s top awards by Leeds City Council.