Customer News

• Employers, education institutions, trade unions, learners and training providers are gathering today at the Future Skills Summit in Swansea.
• Attendees are taking part in presentations and workshops to explore the biggest challenges facing the Welsh skills system.
• Insights from today's discussions will help shape a new national skills strategy.

An early launch of East Ayrshire’s 16 Days of Action campaign took place in Kilmarnock town centre this week, starting off a series of East Ayrshire events that will raise awareness of gender-based violence from 25 November until 10 December.

• EMR is celebrating after an apprentice scoops a prize at this year's Derbyshire and Nottinghamshire Apprenticeship Awards.
• Daisy Madgwick, a Senior Conductor, was named the Intermediate Apprentice of the Year.
• Judges were also impressed by her consistent ability to demonstrate exceptional customer service, compassion and professionalism.

• The Island Line will be closed between Saturday 31 October and Sunday 15 November for essential improvement work 

• Further improvements will take place between Ryde Pier Head and Ryde St Johns Road between Monday 16 and Sunday 29 November 

• Customers should plan their journeys carefully as buses will replace trains 

Improvement work to keep the Island Line running safely and reliably will take place this autumn. 

• Landlords are welcome to a special evening on Thursday 15 October
• Advice available on the night about the future of the private rented sector
• Event hosted by the Council's Rent Guarantee Scheme and NRLA

Public Health Scotland's Fairer, Healthier Economies Service is pleased to launch the Anchors progression framework.

• Southeastern’s Autumn Timetable will operate from Sunday 11 October to Saturday 12 December 2026
• Many customers will see little or no change, but some services have been retimed and a small number of stopping patterns revised
• Customers are encouraged to check their journey before travelling at southeasternrailway.co.uk/autumn

• A new walkway will allow step free access to the new Studio Theatre and The Hexagon
• Significant progress made on construction of new arts space which will attract a wider range of acts and be available for community use

• New analysis published today shows around two in five children in Wales were living in income deprivation in 2024.

• Tackling child poverty is a top priority for the new Welsh Government, with early progress on funded childcare, the Cynnal pilot, and a new Child Poverty Strategy. 
• Assurances needed from UK Government on Cynnal pilot.

Passengers arriving at Glasgow Central are being greeted by four vibrant new murals celebrating Scotland's largest city.

West Oxfordshire District Council’s Overview and Scrutiny Committee and Executive will be considering an update on the crucial proposals to build social rented homes for local people in the centre of Witney.

Are you active in your community? Want to make a difference to where you live? Come and join us at a special drop-in event to find out more about becoming a County Councillor.

The national rollout of Welcome Points began on 24 September, marked with an event at Birmingham New Street.  

A passionate pair of Leeds foster carers have launched free hair and skincare packs to help fellow carers better support Black and dual-heritage children in care.

A new programme of repairs action days is set to be rolled out across Hackney council estates after a pilot saw 20 homes visited and an average of three repairs completed at each in a single day.

• Reading Libraries space-themed summer reading challenge enjoyed by more than 1,300 primary aged children
• Twenty-five young volunteers regularly supported children, parents and library staff to make the summer programme a success

A rare 2nd-century Roman toddler's drinking cup with a sad back story has been conserved and is on display at Corinium Museum in Cirencester, where it will be reunited with other objects discovered in the same grave.

A new community picnic garden created by local volunteers has opened at Penrith station. 

Two years after the announcement that the Peebles Hoard had been acquired for the nation, an extraordinary discovery made just 7 miles away by the same metal detectorist is shedding new light on the unique 3,000-year-old treasure. 

Three city venues – Ice Sheffield, English Institute of Sport Sheffield and Utilita Arena Sheffield – receive locally produced heat from Blackburn Meadows district heating network, in multi-year renewal.