Customer News

Three years since Wales made it illegal for parents to physically punish their children, a new review shows it is protecting children and promoting positive parenting.

• Fast-growing automation expert Omega Control Solutions joins the Siemens Solution Partner programme
• Partnership leverages Omega's proven expertise in complex automation systems and digital twin technology, with a strength in sectors such as Food and Beverage, Pharmaceuticals, Automotive and Oil and Gas, and emerging sectors like Hydrogen
• Strategic collaboration marks a new chapter for Omega, with plans to expand Siemens accreditations as the company continues its growth trajectory

Households advised to check if their policy includes protection for freezer contents ahead of potential power outages

Six pioneering midwifery apprentices have recently graduated from the University of Cumbria, marking a significant step forward in healthcare and workforce development in the North West of England. 

New social videos, social content calendar and BSL video assets are ready for sharing this festive season.

• As part of Railway 200, freight trains carry more than 1 billion tonnes of goods to prepare for festive period, including millions of Christmas decorations, trees, presents, food and bottles of wine  
• A freight train can carry as much as 129 HGVs, so the railway is helping to cut traffic jams in the run up to the festivities and deliver a greener Christmas 

More than 50 young people have enjoyed the opportunity to try out new sports thanks to a Sport Pembrokeshire Community Clubs event.

• Following a competitive tender, Mitie has successfully retained its contract for security and intelligence management with Real Estate Management (UK) Limited (REM) for an additional five years
• The contract will deliver security operations and intelligence services across four prime real estate locations, including at the iconic London landmark The Shard
• Two new roles will be created to enable the service in management of the portfolio and in providing actionable intelligence, and threat monitoring

A picture drawn by a talented family member of a North East Ambulance Service health advisor has been chosen as the service’s Christmas card for 2025.

Historic agreement with UAE signed

• New research¹ from Nationwide and Dementia UK shows 60% of men aged 18-34 feel prepared vs 32% of those aged 45-54 and 30% of men 55-plus
• Just 37% of men aged 55-plus would feel comfortable providing dementia care, rising to 44% for men aged 45-54
• Nationwide and Dementia UK urge more men to get support as data for dementia clinics - held in Nationwide branches - reveals they account for just 25% of appointments booked
• Main reasons men aren’t comfortable seeking support include sharing feelings, fear of burden and embarrassment
• Dementia UK highlights middle age can be “challenging and tiring” due to often caring for young children and older family although in general stigma and fear of judgement is prevalent
• Research comes ahead of Christmas - a time dementia often becomes noticeable due to time spent together

The public will be asked to help shape the future of support for people with dementia and their families, as a new 10-year strategy is published today.

Statement following Moray Council engineer assessment and background information.

• Bicentenary train, Inspiration, will visit London Victoria station 18-20 December as part of its journey to 60 locations across Britain over 12 months, promoting rail innovation and careers.
• Co-curated with the National Railway Museum, 30,000 have already visited and 88% would recommend it to a friend

Dudley Council’s business rates and recovery team has won a case worth more than £200,000 after pursuing a landlord who had not been paying rates.

Islington’s pension fund – which is already a trailblazer in ethical investment – is set to give its members the chance to express their views about full divestment from companies profiting from conflict, genocide or human rights abuses anywhere in the world.

A Bedlington man will have the opportunity to celebrate his birthday and Christmas with his family this month thanks to the fast actions of the people who came to his aid when he collapsed in the street.

Dudley Council is asking residents to gift items that are too good to throw away to its community sharing scheme next month.

People out and about in Leeds over the festive period are urged to take care and be mindful of risks.

Experts urge travellers to check their cover before hitting the slopes this ski season