Customer News

Class 805 Evero fleet is being used to keep customers moving by rail.

The Cabinet Secretary for Transport has congratulated Vernon Everitt, Chair of Transport for Wales, on being appointed a CBE in the New Year’s Honours List, in recognition of his outstanding contribution to public transport.

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First Minister's New Year Message - Dropbox

As 2025 draws to a close, LNER is reflecting on a remarkable year for the rail industry by launching a specially commissioned poem to celebrate the bicentenary of the Stockton & Darlington Railway.

Moray Council Leader, Cllr Kathleen Robertson, and Chief Executive, Mrs Karen Greaves BEM, joined the council’s roads maintenance team on Monday 29 December 2025 to see for themselves the conditions gritting teams work under.

As the year draws to a close, the Transpennine Route Upgrade (TRU) is marking another 12-months of strong progress, with major achievements delivered across the route, bringing customers closer to more frequent, faster and greener rail journeys between Manchester, Huddersfield, Leeds and York.

• Southeastern staff member Mark Jones honoured with the British Empire Medal
• Mark named in New Year Honours List for services to the community railway
• Award celebrates Mark’s 40 years of dedicated service and work in the Railway 200 celebrations

A bakery in Flint has marked a decade of providing baked treats for customers along the West Coast Main Line.

• View and embed new timelapse footage of HS2 engineers completing the spans over the existing railway near Water Orton in Warwickshire over the Christmas break. Or download footage for broadcast (no captions).
• Download new images showing progress over Christmas and images of what the viaducts will look like once complete.

An LNER colleague has spoken of his pride on being awarded a British Empire Medal in His Majesty The King’s New Year Honours for services to championing diversity and inclusion in the rail industry.

Councillor Mary Harland has been awarded an MBE (Member of the Order of the British Empire) in the New Year Honours.

• To help households kick-start New Year saving habits in 2026, E.ON Next has cut the price of both its 18-month and 24-month energy tariffs
• Ahead of New Year’s resolutions being set, its cheapest 18-month tariff now delivers savings of £185, while the 24-month saves £118 against the Energy Price Cap

Two current Network Rail employees and one former employee have been named in the King's 2026 New Year's Honours List.

Northern has released updated travel advice for customers making journeys over New Year and the first week of January.

Creative Wales has celebrated a stellar year as productions backed by the Welsh Government dominated screens and awards ceremonies throughout 2025.

Police officers, staff and volunteers among those honoured by King

Rail passengers and motorists have been urged to plan their journeys ahead of a major railway bridge replacement which begins in just 48 hours.

A replacement pedestrian footbridge at Kennedy Road in Barking has been opened, reconnecting the communities either side of the railway for the first time since 2022. 

• 114% increase in Festive guests with nine Haven parks open for 2025 Festive
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  • 9,000 guests celebrated Christmas Day at a Haven park in 2025 - 83% year-on-year increase from 2024.
  • Haven parks open for Christmas in Scotland, Wales, North Yorkshire, Norfolk,
  Kent, Dorset, Devon and Lancashire

Network Rail has completed a major signalling upgrade between Portobello and Edinburgh Waverley, improving reliability on one of Scotland’s busiest rail corridors.