Customer News

Network Rail is advising passengers to plan ahead as they deliver vital improvements for a more reliable railway during the Christmas and New Year period.  

This Christmas Eve, Birmingham New Street station will once again open its doors to those in need, as Network Rail and Midland Langar Seva Society (MLSS) host their annual festive dinner.

Train services into and out of London Waterloo will change from Saturday 27 December 2025 to Sunday 4 January 2026 as engineers carry out vital upgrades near Queenstown Road

Passengers are able to use Greater Anglia services on the Hertford East line again following a thorough clean-up operation and repairs to the railway infrastructure.

Dudley Council has formally submitted plans to government for up to £20 million of funding to improve parts of the borough.

Reacting to today’s announcement from the UK Government around agricultural property relief, the Deputy First Minister with responsibility for Rural Affairs, Huw Irranca-Davies, said:

Transport for Wales has 11 graduate opportunities available for ambitious individuals to be part of its journey to transform transport in Wales.

More people will be spending Christmas at home after getting out of hospital thanks to joint work between Dudley Council and The Dudley Group NHS Foundation Trust.

Forest of Dean residents choosing a real Christmas tree this year will once again be able to have it collected from the kerbside once the festivities are over.

LNER has surprised a young rail enthusiast with a special, behind-the-scenes experience at Leeds station.

Thousands of low-income households will see their council tax significantly reduced – and in some cases removed entirely – as Islington Council continues to support those most in need.

Vijay Tank, Chief Operations Officer for E.ON's UK Energy Infrastructure Solutions business, looks back on some of the successful projects and partnerships of 2025 - delivering affordable, sustainable and secure energy to homes, businesses and communities.

Over 92% of care services in Wales have achieved high standards in the first seven months of a new ratings system being in place.

£1.8 million in emergency funding has been confirmed to repair flood defence infrastructure damage due to Storm Claudia.

• Mitie’s cleaning robots ‘cobots’ spread Christmas cheer at London Bridge station performing carols to the thousands of commuters travelling home for Christmas
• The cobots raised money to donate to Crisis at Christmas, helping the charity provide essential support services to the homeless
• The sustainable cleaning robots are fully electric, recycle water as they clean, and can clean an area of 6,763,237m every day, around the size of 948 football pitches

Network Rail will be replacing worn-out track close to Ingatestone station over five consecutive weekends starting 10/11 January, helping to keep Greater Anglia trains running reliably between London Liverpool Street and Norwich.

As the annual festivities approach, North East Ambulance Service and partners are urging the public to stay safe, celebrate responsibly, and to use NHS services wisely during Christmas and New Year.