Customer News
Our customers are many and varied. Here are a selection of stories crafted and published via our Integrated Newsrooms
Garmouth/Spey Viaduct update - 15 December 2025
Statement following Moray Council engineer assessment and background information.
SP Electricity North West and EnergyCloud England join forces to harness surplus renewable energy for homes in fuel poverty
Bookings still open for the unique touring exhibition train coming to London Victoria this month
- Bicentenary train, Inspiration, will visit London Victoria station 18-20 December as part of its journey to 60 locations across Britain over 12 months, promoting rail innovation and careers.
- Co-curated with the National Railway Museum, 30,000 have already visited and 88% would recommend it to a friend
Council recovers debt following successful case
Dudley Council’s business rates and recovery team has won a case worth more than £200,000 after pursuing a landlord who had not been paying rates.
Consultation on ending investments in companies linked to conflict and genocide
Islington’s pension fund – which is already a trailblazer in ethical investment – is set to give its members the chance to express their views about full divestment from companies profiting from conflict, genocide or human rights abuses anywhere in the world.
Cardiac arrest survivor meets the team who saved his life
A Bedlington man will have the opportunity to celebrate his birthday and Christmas with his family this month thanks to the fast actions of the people who came to his aid when he collapsed in the street.
Community reuse and recycling event coming to Kingswinford
Dudley Council is asking residents to gift items that are too good to throw away to its community sharing scheme next month.
People reminded of safety initiatives as city centre gears up for Christmas
People out and about in Leeds over the festive period are urged to take care and be mindful of risks.
Only 1 in 10 travel policies include Ski Cover, leaving thousands uninsured on the slopes this winter
Experts urge travellers to check their cover before hitting the slopes this ski season
Passengers in Cornwall advised to plan ahead as track upgrade work takes place next month
Passengers travelling between St Ives and St Erth in Cornwall are being advised to plan their journeys in advance in the new year as vital track upgrade work takes place.
Listening, engaging, improving: revised National Occupational Standards ready for spring 2026 launch
We’ve been working with partners across the UK and with our stakeholder groups to review the National Occupational Standards (NOS). The NOS underpin the qualifications and training programmes that you need to work in social care in Scotland, and to register with us.
HS2 cuts traffic delays with innovative M6 bridge slide
- Stunning new timelapse footage shows all three stages of the M6 South viaduct east deck slide which was completed over the weekend. Download B-roll without captions for broadcast
- In what is thought to be a UK-first, the final stage of the 315m-long push was achieved without closing the motorway.
- Download new images of the M6 South viaduct slide
Ambitious new plan to break barriers for disabled people in Wales
The Welsh Government has published its Disabled People's Rights Plan, a ten-year commitment to making sure disabled people can participate fully and equally in every part of life in Wales. The plan sets out practical actions and long-term goals to tackle barriers across employment, transport, education, healthcare, housing, independent living, digital access, and public services.
More than 76,000 extra seats per week on publicly-owned train operators
A new rail timetable came into effect across the UK yesterday (Sunday, 14 December) with more than 76,000 extra seats per week on publicly-owned train operators.
Mayor Woodley: Hackney stands with its communities following Bondi Beach attack
Now more than ever Hackney stands with its communities. We will always remain no place for hate.
Financial recovery plan for Health and Social Care Partnership
Last week’s Council meeting agreed to set up a recovery taskforce to address the projected overspend of £10.280m for Council-commissioned health and care services within the Direction from East Ayrshire Integration Joint Board on Financial Recovery report.
Final week to have your say on possible future development locations in West Oxfordshire
Residents, businesses and community groups are being reminded that there is one week left to comment on West Oxfordshire District Council’s Spatial Options consultation – the latest stage in preparing the new Local Plan.
People invited to have say in 2026-27 budget consultation
People can help shape future decisions around Dudley Council’s budget by having their say in a six-week consultation.
Our response to Zipcar's planned closure
We'll continue to make make sure there is a long term viable alternative to owning a private vehicle.
Planning to travel between Didcot and Swindon this January? Here's what you need to know
Investing in better, more reliable track means that there will be some changes to weekend rail journeys this January.