Customer News

Wales must urgently shift towards a prevention-first approach to health to address stagnating life expectancy and mounting pressures on its health services, according to the Chief Medical Officer's Annual Report published today.

The £140 million revamp of Cardiff Central railway station has been given the green light as funding is approved.

The Mayor of Dudley is inviting residents from across the borough to the civic carol service  later this month.

The programme of work will allow engineers to safely carry out track renewal, drainage works and vegetation management to keep vital North Wales services running reliably during bad weather.

Members of the Cabinet last week heard that like all local councils, the county council is facing significant financial pressures, including rising demand for services, increasing costs, and limited government funding.

London Paddington station is getting ready for the arrival of an important visitor – a special exhibition train celebrating 200 years of the railway is due in on Platform 8 on Monday 8 December.

Cabinet Secretary for Transport and North Wales, Ken Skates has expressed his ‘deep concern’ on a decision taken by the Office of Rail and Road’s (ORR) to reduce two Avanti services affecting North Wales and the borders in its December timetable change.

On 13 October Scottish Government announced the development of a bespoke £500,000 scheme to support Scottish Adult Social Care employers remove barriers for the employment of displaced workers. 

Moray Council has today (Wednesday 3 December) agreed a new operating model for its Libraries, Learning Centres and Heritage Service, ensuring all 11 library branches remain open while delivering a fairer, more sustainable service for communities across Moray.

• 30 homes to be added to council portfolio
• Groundworks almost complete
• Using council land to increase housing stock

A new transitional relief scheme will help businesses manage rates changes from next April.

The Mortgage Works will be reducing rates by up to 0.20 percentage points across selected buy-to-let, limited company buy-to-let and HMO products for existing customers. The new rates will be effective from tomorrow, Thursday 4 December.

• Transport UK and EMR announce first new Aurora train has entered into service
• New trains provide more seats, modern, spacious interiors and enhanced accessibility features
• The state-of-the-art Hitachi Rail built fleet will transform the experience of customers as they travel on the Midland Main Line

Moray Council is taking decisive action to address high levels of staff sickness absence recently highlighted to committees.

Moray Council has agreed to introduce a new system for publishing the details of elected members’ expenses online, both modernising the process and making it easier for the public to see how funds are being used.

Moray Council has agreed to increase the annual administration grant for Community Councils for the first time since 2010, helping local groups meet rising costs and continue their vital role in representing communities.

A major funding award of £3.2m from Transport Scotland will act as a catalyst for the creation of an ambitious masterplan for Kilmarnock town centre. The funding will accelerate the transformation of the former multi-storey car park site, marking a significant milestone in the town’s regeneration plans.

LNER, in partnership with Edinburgh’s Christmas, brought festive fun to Edinburgh Waverley to celebrate the opening of its new Family Lounge, transforming Scotland’s busiest railway station into a hub of festive cheer.

The voices of Lancashire’s young people rang out loud and clear as pupils from schools across the county took part in the finals of the Great Lancashire Debate 2025.

• EMR has teamed up with a charity to treat a special group of carers
• The operator teamed up with Carers First to organise the special day for Lincolnshire group
• The group of 30 carers enjoyed a free trip to Nottingham Christmas Market - plus other festive treats