Customer News

Damage to overhead line equipment between Watford Junction and Milton Keynes on the West Coast Main Line will impact passengers travelling to and from London Euston on Friday (8 May). An amended timetable is expected to run until the end of the day.

• North of England attracts largest price and rental premium for more energy efficient buy-to-let properties.
• With potential value added to house prices, coupled with higher rents, the majority of landlords in the Midlands and North likely to recoup the initial investment within five years.
• Pre-1919 properties make up nearly a third of the private rented stock and the cost to upgrade those properties to EPC band C is c£10,700. This compares to just £2,500 for a property built between 2003 and 2013.
• Terraced properties make up a third of England’s private rented sector properties and will require around £7,900, on average, to improve them to an EPC ‘C’ rating.
• 51% of private rented stock in England now rated A to C, up from 25% ten years ago.
• Property rated A or B attracts a significant premium of 12.2%, compared to a similar property rated ‘D’ (up from 10.9% in 2024).
• Rental premium of 8.1% for A or B rated property (compared with similar D-rated property), equivalent to c£85 per month (up from £70 per month in 2024).

Disruption caused by a low-speed freight train derailment in Oxley, Wolverhampton, is expected to end tomorrow (Friday 8 May) as railways teams make good progress on recovery and repairs.

• E.ON Next has repriced its Next Fixed 12-month, Next Smart Saver and Next Steady tariffs.
• Tariffs could save customers, on average, up to £230 against current predictions for the July – September Energy Price Cap.

After half a century of the same journey, he's finally hanging up his railcard

LNER employs dozens of brilliant, hard-working and dedicated travel consultants along its East Coast route between Edinburgh and London, but few can lay claim to a role quite as distinctive as Paul Doughty’s. Alongside his part-time role at the travel centre at York Railway Station, Paul also serves as the current Sheriff of York, one of the city’s most historic and ceremonial public offices. 

TransPennine Express has unveiled newly refurbished staff facilities at Dewsbury station, giving a new lease of life to a long-unused part of the station.

The UEFA Europa League semi-final second leg between Aston Villa and Nottingham Forest will bring thousands of fans into Birmingham this evening (Thursday 7 May), meaning trains and stations will be busier than normal.

Students at Baltasound Primary School have been working with endangered species conservation programme, Species on the Edge, and Shetland for Wirds to find a local name for one of Shetland’s rarest beasties – the Plantain Leaf Beetle. Its new name is da ‘Peerie Red Scarred Wan’. 

Edinburgh Waverley station is supporting sustainable travel and local communities through a renewed partnership with The Bike Station, a charity dedicated to making cycling accessible to everyone.

The first time a child laughs, opens up about their day, asks to watch a film; these are moments that many might take for granted, but for foster carers in Wales, they symbolise one thing, a breakthrough.

• National recognition from EFL in end-of-season awards
• Hundreds of families from Batley and Dewsbury see live match for the first time

• Nine-day closure from 23 to 31 May between Ashford International, Maidstone East and Borough Green & Wrotham, with buses replacing trains
• Essential engineering works to improve long-term reliability, including track renewals, drainage upgrades and stabilising ageing rock cuttings
• Customers advised to plan ahead and allow extra time, with accessible replacement buses operating throughout the closure

Flexibility isn’t just something we offer, it’s something our people bring to life every day.

First Bus trialling the use of its electric bus depots to help balance the UK’s electricity system by adjusting when vehicles charge, reducing wasted renewable energy.

New services launch this may, and a new station later this summer, taking the number of destinations served by Great Western Railway to 200 for the first time.

A major milestone towards improving the accessibility of Hither Green station for Southeastern passengers has been achieved.

Customers are being reminded to plan their journeys ahead of engineering work on the railway between Ashford International, Maidstone East and Borough Green & Wrotham in the last week of May.