Customer News

Buses are to replace trains between Amersham and Aylesbury Vale Parkway after a safety-critical electrical fault was uncovered during inspections by Network Rail.

To help celebrate its tenth anniversary, Stourbridge’s Thomas Robinson Building will be hosting a special ‘Wedding Wednesday’ event - where ten lucky couples’ big day will be made available for just £100. 

As the new green garden waste service launches for this year, Dudley borough residents are being reminded to renew or sign up if they want their garden waste collected.

Moray Council is urging around 5,500 non-domestic ratepayers to take action now to make sure they receive any rates relief or reduction they may be entitled to.

Dudley Council’s new waste and recycling service has started this week, kicking off on Monday 6 April.

Transport for Wales (TfW) has partnered with the 225 Group and Branch Line Society to run a special one-day charity rail tour on a Mark 4 train to raise money for Alzheimer’s Society and Railway Children. 

Passengers travelling through Gloucestershire over this weekend and the following weekend are being urged to check their journeys before travelling as work to improve rail services takes place.

• Tickets now available for a joyful evening of uplifting music at the Mayor of Reading’s charity fundraiser
• An evening of top live performances at the Reading Town Hall will raise money for two worthy local charities

Rail services through Somerset are back up and running as usual after engineers spent the Easter bank holiday weekend replacing old track, sleepers and ballast at East Somerset Junction, between Westbury and Taunton.

• The average age of a first-time buyer in the UK is 33 – two years older than in 2015
• Just over two in five (43%) are yet to get on the property ladder
• Only around a quarter (27%) of under-25s have managed to buy a home

Transport for Wales (TfW) has reopened Ty Glas railway station following the completion of a major programme of work to modernise the station and enhance safety for passengers and the local community. 

North East Ambulance Service (NEAS) is inviting members of the public to take part in a new research study exploring the experiences of families following the death of a loved one outside hospital.

In collaboration with the Charlotte Mason Institute, the University of Cumbria is delighted to announce a number of new honorary appointments that strengthen its position as a global centre for Charlotte Mason studies. 

• Mitie has extended its 26-year Facilities Management partnership with North Cumbria Integrated Care NHS Foundation Trust (NCIC), delivering critical services including cleaning, maintenance, security, patient catering, and portering services
• The contract will see a further rollout of Mitie’s smart portering service to support day-to-day tasks, including delivering key equipment and waste management
• Mitie will provide engineering apprenticeship opportunities over the year and dedicate up to 1,000 volunteering hours to support the local community and healthcare charities

Network Rail and South Western Railway have completed vital track maintenance in the busy rail corridor between Eastleigh and Southampton, which will improve reliability and reduce delays.

This morning (Tuesday 7 April), passenger train services on the West of England Line ran over newly installed track for the first time.

New switches and crossings, essential components which allow trains to change tracks, went into service for the first time at London Waterloo this morning (Tuesday 7 April).

Voters are being reminded that the deadline to apply for a new postal or postal proxy vote is 5pm on Tuesday 21 April for the Scottish Parliament election taking place on Thursday 7 May. 

Drone and trackside footage has been released showing multi-million-pound projects which took place over the Easter weekend to improve rail journeys across the North West.