Customer News
Our customers are many and varied. Here are a selection of stories crafted and published via our Integrated Newsrooms
Pembroke Dock Central by-election candidates published
The list of candidates standing for election to Pembrokeshire County Council in the Pembroke Dock Central ward has been published.
Council sets out action plan to prevent homelessness and help residents find secure homes
West Oxfordshire District Council is making progress in preventing homelessness, with more temporary accommodation and practical support to help residents facing housing difficulties find and keep a secure home.
'Welfare decisions for Wales should be made in Wales' – Deputy First Minister
- Welsh Government wants welfare decisions for people in Wales made in Wales
- Easier access to existing Welsh benefits is already helping more people get support
- Cynnal pilot will test a child payment and build case for powers to roll it out
Universities unite in landmark agreement to strengthen Lancashire and Cumbria
Universities in Lancashire and Cumbria have formalised their commitment to working together with civic partners by signing a landmark agreement.
Down Ampney – a shop at the heart of the community
Important community hubs, like Down Ampney Village Shop have survived thanks to a legacy of Council-backed funding and the tireless work of local volunteers. Founder of the Down Ampney Shop Association, Sheila Bull shares its history.
Poppies to Paddington pays tribute to forgotten heroes of the First World War
- Hundreds of wreaths carried to the capital by train as Great Western Railway’s special Remembrance operation marks seventh year
- Serving Gurkha and Sikh soldiers form guard of honour for special Poppy train
- Reading councillor shares personal connection to this year’s commemorations
Poppies to Paddington pays tribute to forgotten heroes of the First World War
- Hundreds of wreaths carried to the capital by train as Great Western Railway’s special Remembrance operation marks seventh year
- Serving Gurkha and Sikh soldiers form guard of honour for special Poppy train
- Gloucestershire Warwickshire Steam Railway represented for first time
Poppies to Paddington pays tribute to forgotten heroes of the First World War
- Hundreds of wreaths carried to the capital by train as Great Western Railway’s special Remembrance operation marks seventh year
- Serving Gurkha and Sikh soldiers formed guard of honour for special Poppy train
- Special remembrance service held at Swansea station before wreaths are taken on train to London
Poppies to Paddington pays tribute to forgotten heroes of the First World War
- Hundreds of wreaths carried to the capital by train as Great Western Railway’s special Remembrance operation marks seventh year
- Serving Gurkha and Sikh soldiers form guard of honour for special Poppy train
- Founder of ‘Wenches in Trenches’ joins service to commemorate the role of women in the Great War
Poppies to Paddington pays tribute to forgotten heroes of the First World War
- Hundreds of wreaths carried to the capital by train as Great Western Railway’s special Remembrance operation marks seventh year
- Serving Gurkha and Sikh soldiers form guard of honour for special Poppy train
Universities unite in landmark agreement to strengthen Lancashire and Cumbria
Universities in Lancashire and Cumbria have formalised their commitment to working together with civic partners by signing a landmark agreement.
Network SouthEast anniversary tour raises £10,000 for Railway 200 charities
- £10,000 raised for Railway 200's five charity partners through special Network SouthEast anniversary tour
- Passengers joined a one-off journey aboard Southeastern's iconic Network SouthEast-liveried Networker train
- Event celebrated 40 years of Network SouthEast and its lasting railway legacy
The shows go on as The Hexagon improves and grows
- Innovative ground source heat pump system is now keeping customers warm with clean, green energy
- New flooring installed, new seating on the way and the Studio Theatre construction progresses
- A total of 150,000 visitors enjoyed 200 performances and 125 events as work took place in 2025/26
Festive fair at Burns Monument Centre
Christmas shopping, festive treats and a raffle will all be part of ‘Christmas at the Burns Monument Centre’ on Sunday 22 November in Kilmarnock.
More than 100,000 miles of track treatment to keep Anglia moving this autumn
More than 100,000 miles of track treatment is planned across East Anglia and parts of London this autumn and winter as GBR Anglia carries out essential engineering and maintenance work to keep the railway resilient and passengers moving.
Plan to boost share of public spend going to Wales-based suppliers
Proposals to increase the share of public spending going to Wales-based suppliers could help create tens of thousands of jobs in Wales.
New data-led approach to help Moray’s most vulnerable families
Moray Council is set to introduce an innovative new system designed to identify and support vulnerable households before they reach crisis point.
Council transformation continues with improvements to people management systems
Moray Council is continuing to modernise the way it works, with improvements to its people management systems designed to reduce manual processes, improve efficiency and give managers and employees easier access to the information and services they need.
Moray Council agrees principles to guide response to national public service reform plans
Moray Council has agreed a set of guiding principles that will shape how it engages with the Scottish Government's emerging programme of public service reform. The decision was approved by councillors at a meeting of Moray Council on 11 November 2026.
Welsh Language and School Improvement praised at Ysgol Greenhill following positive Estyn visit
Ysgol Greenhill is delighted to welcome the publication of Estyn’s Interim Visit Letter following inspectors’ visit to the school in October 2026.
Castell Coch is red-y for Christmas
The scaffolding has come down at the iconic castle revealing the historic real red – just in time for Christmas