Customer News

We're sorry for the continued disruption to journeys caused by the gas leak near the railway in Didcot, and we understand how frustrating this ongoing uncertainty is for passengers trying to plan ahead.

Forres residents and visitors are invited to celebrate the town's rich culture and heritage at this year's Culture Day, as part of the wider Findhorn Bay Arts Festival, on Saturday 26 September from 11am to 4pm.

• More than half of Scotland’s housing stock is now rated EPC A to C.
• Seven in ten Scottish homeowners believe energy efficiency matters more now than when they bought their home.
• Adding solar panels is most popular measure amongst homeowners who have made green improvements.
• Two-thirds say their energy bills have fallen as a result of energy efficient home improvements.
• 44% of those who have not made any green improvements say they cannot afford the upfront cost.
• Lack of information about what to do and being unsure which improvements would be most effective also key reasons for not undertaking improvements.

Five-year initiative builds on the power of food to support nutrition, financial resilience, mental wellness and community connection for service members and military families

Schools across Lancashire are being invited to hold lessons in Britain’s quirkiest new classroom – a former railway signal box on the West Coast Main Line.

The review of how Hackney’s 79 community halls are used is the latest step in Mayor Zoë Garbett’s ‘Who Owns Hackney’ investigation.

Pembrokeshire's newest transport hub, Glan yr Afon/Riverside Public Transport Interchange, officially opened on Friday (18 September), marking a significant milestone in the ongoing regeneration of Haverfordwest.

New regulations restricting the use of bikes and some street trading activities are set to be introduced in parts of Leeds city centre.

Proposals for the Briggate Action Plan, aimed at making some of the city centre’s busiest areas safer for everyone, received overwhelming support during a public consultation last year.

E.ON Next to deploy 1,000 batteries across the UK as research reveals widespread consumer appetite for affordable, long-term solutions to high energy costs

• With World Tourism Day on Sunday, people are encouraged to explore everything Berkshire has to offer 
• Visitors to Berkshire spend an estimated £1.4 billion a year, with nearly 18,000 people employed in the tourism industry across the county

The railway between Craven Arms and Llandrindod Wells will be closed for five days from Monday 28 September while Network Rail carries out a programme of essential work on the line

Passengers are being urged not to travel between Reading and Swindon on Wednesday 23 September as a gas leak close to railway land in the Didcot area is expected to cause severe disruption throughout the day.

• Advance payments for farm businesses rise from 70% to 80%, easing cash-flow pressure caused by the exceptionally difficult conditions farmers have faced this year. 

• Farmers get more time to manage slurry safely, as legislation will be introduced to extend the open period for spreading to to 15 November 2026, responding directly to the impacts of this summer's drought. 

• Minister says giving farmers extra time to spread safely and reduce levels is ‘now the more responsible environmental choice’ 

• Welsh Government announces the creation of the Wales Interim Measures Alarm Grant. 

• From 1 October 2026, the fund will ease the burden of expensive interim measures costs, potentially saving residents in eligible buildings hundreds of pounds each month. 

• Some leaseholders may also be entitled to refunds if they have already paid for alarms to be installed. 

This October marks Menopause Awareness Month, with World Menopause Day falling on Sunday 18 October.

Pembrokeshire County Council, alongside key partners Pembrokeshire Association of Voluntary Services (PAVS) and Citizens Advice Pembrokeshire (CAP), is celebrating after being shortlisted as a finalist in the Improving in Partnership category at the prestigious Celebrating Excellence in Welsh Local Government Awards 2026.

Work to deliver new council housing in communities across Leeds has passed a significant and impressive milestone.

Residents, businesses, community organisations and other stakeholders are being given more time to have their say on the proposed Local Plan 2026-2043, following a decision by Cotswold District Council to extend the current consultation period by four weeks. 

Transport for Wales (TfW) is expanding the Machynlleth fflecsi service across the Dyfi Valley, allowing more communities across Powys and Gwynedd to benefit from flexible, demand responsive transport.

• Registered vehicle owners could be fined for litter thrown from their car 

• Roadside rubbish blights communities, harms wildlife and is difficult to enforce against under current law 

• Views and evidence sought as part of wider consultation on environmental sustainability, open until 14 October