Customer News

A new railway bridge being built at a strategic development site in Bowling, West Dunbartonshire, successfully glided into position yesterday, marking a major moment in the site’s transformation.

Today marks the tenth anniversary of the 2015 ‘Boxing Day floods’ in Leeds, when waterways across the city burst their banks in a 1-in-200-year flood event.  

• No sooner are the presents opened than families are jumping online to book
  their summer break
• Bookings made on Christmas Day increased 46% from Christmas Day 2023 to
  Christmas Day 2024
• Haven expecting record Christmas Day and Boxing Day sales

Dear Santa,

I’m writing to let you know that when you land in Lancashire tonight, your sleigh and all nine reindeer can have free parking anywhere in the county.

Network Rail is advising passengers to plan ahead as they deliver vital improvements for a more reliable railway during the Christmas and New Year period.  

This Christmas Eve, Birmingham New Street station will once again open its doors to those in need, as Network Rail and Midland Langar Seva Society (MLSS) host their annual festive dinner.

Train services into and out of London Waterloo will change from Saturday 27 December 2025 to Sunday 4 January 2026 as engineers carry out vital upgrades near Queenstown Road

Passengers are able to use Greater Anglia services on the Hertford East line again following a thorough clean-up operation and repairs to the railway infrastructure.

Dudley Council has formally submitted plans to government for up to £20 million of funding to improve parts of the borough.

Reacting to today’s announcement from the UK Government around agricultural property relief, the Deputy First Minister with responsibility for Rural Affairs, Huw Irranca-Davies, said:

Transport for Wales has 11 graduate opportunities available for ambitious individuals to be part of its journey to transform transport in Wales.

More people will be spending Christmas at home after getting out of hospital thanks to joint work between Dudley Council and The Dudley Group NHS Foundation Trust.

Forest of Dean residents choosing a real Christmas tree this year will once again be able to have it collected from the kerbside once the festivities are over.

LNER has surprised a young rail enthusiast with a special, behind-the-scenes experience at Leeds station.

Thousands of low-income households will see their council tax significantly reduced – and in some cases removed entirely – as Islington Council continues to support those most in need.

Vijay Tank, Chief Operations Officer for E.ON's UK Energy Infrastructure Solutions business, looks back on some of the successful projects and partnerships of 2025 - delivering affordable, sustainable and secure energy to homes, businesses and communities.

Over 92% of care services in Wales have achieved high standards in the first seven months of a new ratings system being in place.

£1.8 million in emergency funding has been confirmed to repair flood defence infrastructure damage due to Storm Claudia.